Nedbank pathetic service

I am shocked at the service I have recieved from the Nedbank Contact Centre. I have reported a ***** case on the 13/05/2025 and till this day I have received no communication from Nedbank on this investigation. I have opened a case with SAPS and even recieved feedback from them, yet still I have not heard from Nedbank. I have submitted all requested documentation, I have followed up to make sure everything required is recieved and being work on. I contact the call centre and was advised they are unable to assist with feedback as the investigator has not provided any information but the case will be escalated and feedback recieved in 48hrs. It's been 3 days since and still no feedback, I call back to the call centre and the agent promises she will call me back with feedback.

Still awaiting this call from the morning, I then call back and get told the same story. I am now frustrated and request to speak with a Manager named Cyndi Mathabela. She again says there's is no feedback, she will call me in 30mins.

I am out of pocket for R8000 and the bank who is paid to protect my money cannot give me feedback after almost 3 months as to the outcome of the investigation. I would not recommend using Nedbank or any products affiliated with the brand, they are good at taking money every month in exchange for providing a service but are unable to safeguard your money or provide decent service.

What is the point of paying a bank, if not to safeguard your money. I have been ****** of R8000 and they are unable to tell me how this happen or what they plan to do to fix the situation. I have been without this amount for 3 months now but Nedbank has no care in the world about their client or fixing a security breach within their organization.

Please don't trust them with your money, you will end up a sore loser in the end like myself.