Nedbank pathetic procedures

On completing my SARS efiling online I was notified by SARS that Nedbank had provided SARS with an account number in my name on which i have apparently earned interest and on which i am due to pay tax. I do not have this said account number with Nedbank and as such lodged a dispute with SARS. I then received a letter from SARS saying that I must obtain a letter from Nedbank that shows i do not have this account. On calling the Nedbank call centre more than 4 times to obtain this simple letter that shows i do not have the account, i did not receive any help from the many consultants, saying they cannot provide me with this simple letter. I then brought this to the attention of two different Nedbank Branches, Kara Glen (helped by Terence) and Greenstone (helped by Raymond). To these two employees credit they did try their best to assist and escalated the matter. They did not get any helpful response from their legal teams and other superiors. I am typing this out after getting off the phone with Raymond who has said his Team Leader, Ben Vesi, has refused to provide this letter. For heavens sake, I just require a letter that shows i do not own the account number that SARS has indicated was provided in the first place by Nedbank!

Nedbank, your service and procedures are utterly deplorable. To just issue a simple letter stating a fact that a person does not hold a certain account with you is an impossible task. Pathetic.

I am now at a point where SARS will deduct tax amounting to more than 4 months of my salary just because you cannot provide what is required of you and the deadline for me to provide this to SARS is elapsing on 09 Jan 2018.

Nedbank is really pathetic. I intend closing what accounts i do have with the bank and getting my wife and parents to close their business and personal accounts.