Nedbank pathetic in the handling of credit card *****.

Nedbank's processes in their credit card ***** department and/or the staff working in that department, is absolutely pathetic. On the website they urge one to report any credit card ***** immediately, as every minute is critical. That is at best a comical statement. It took them more than 2 months, and only after I started to bug them, to do a single thing on this case. Then the feedback was that the 3rd party bank is not replying to the email that was sent. If the ***** activity happened 2 months ago, I can understand why the 3rd party bank do not respond. When something similar happened to my wife (at ABSA) the much smaller transaction was stopped by the bank, and the bank notified her about it within minutes. Nedbank on the other hand allowed a ***** transaction to continue, to allow all my son's university tuition fees to be drained. Nedbank probably would not have known about the *****, if I didn't call them. Then they called me about an hour later to tell me there was *****ulent activity on my credit card. The official telephone number for the case investigator does not work at all. And finally, it has now been nearly 3 months since I reported the case, and Nedbank ***** department is yet to call me with feedback, I strongly advise everybody to NOT use Nedbank at all. The make great promises in their marketing, but the organisation does not care at all about their customers.