Nedbank Pathetic Greenbacks System

For the first time I had enough greenbacks to order something from Nedbank Greenbacks because you need so many just to get something small. I placed my order they deducted the greenbacks said on the screen delivery will take place by the 21/11/2015. They never send me any conformation via email or msg so I had no correspondence. I phoned the call centre they said they will get back to me by the 02/12/2015 no one did. I just phoned in again and the lady that helped me said the running time for what I ordered is 21 to 30 days. Nothing of that was said on the system only that it will be delivered by the 21/11/2015. This was suppose to be a Christmas gift. We are leaving on the 16/12/2015 early in the morning on holiday and now I do not have what I have ordered. Please get some one to work on your systems that know something because the people that does It now do not have a clue what is going on.