SR
Sharon R
1 reviews | Active since Dec 2019
21 Dec 2019, 13:20
Nedbank owes me money for airtime!
On the 10th of December I bought prepaid Vodacom airtime and data on the Nedbank website, which I never received. And yes I did use the correct number. I logged a complaint, but so far only received promises that my complaint will get attention! "Your concern is still under investigation and an urgent follow-up was done already and awaiting feedback."
It is now the 21st December and I am still waiting!! May I warn other customers to be careful. Nedbank, what happened to my money??
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Sharon R's updateReviewer Update
23 Dec 2019, 09:12Today is the 23rd of December and I am still waiting for Nedbank to sort out the inconvenience they caused me. I did however receive a message wishing me a "wonderful season ...". Their "professional banking team" is available "throughout the year" and "committed to servicing .."
REALLY? Maybe they should have said "except during December!!! This is not the way to treat your customers.
REALLY? Maybe they should have said "except during December!!! This is not the way to treat your customers.
SR
Sharon R's update23 Dec 2019, 09:12
Reviewer Update
Today is the 23rd of December and I am still waiting for Nedbank to sort out the inconvenience they caused me. I did however receive a message wishing me a "wonderful season ...". Their "professional banking team" is available "throughout the year" and "committed to servicing .."
REALLY? Maybe they should have said "except during December!!! This is not the way to treat your customers.
REALLY? Maybe they should have said "except during December!!! This is not the way to treat your customers.