Nedbank owes me greenbacks for a fuel transaction but call desk agent Zodwa is ignoring me

Help Desk agent, keeps on telling me "Still with you" but is ignoring my messages simply because I caught her out giving me misinformation trying to get rid of me. Her name is Zodwa.

Nedbank insisted that I get a debit card to earn Greenbacks only to block the card because of a suspected *****ulent transaction (it wasn't *****). So I had to pay for the fuel with my generic card linked to the same account.

I insist on getting the greenbacks that I have so been trying to get since december paying a subscription for it, but not getting any greenbacks because no one told me that I can't use the generic card to earn greenbacks. So I comp****, and then again another problem.....