Nedbank Outdated Systems needs Improvement

Nedbank please update your personal information and stop making it our problem that your systems are outdated. I had my bank card locked, due to a suspicious online transaction. That is ok, and expected and a way to protect the card from *****. So I get an SMS asking me to call ***** division to confirm the transaction, which I do. When I call ***** division, I get an Indian lady. I tell her, this transaction is legitimate, I approved it. But she says I must confirm my details, which I do. Then she asks me what is my P.O. Box number? I say, what P.O. Box? I don't have one. So she says, I failed the verification questions my card will remain locked. I am just surprised at this indian lady, she says I need to go to the branch to verify myself. I am a busy business person, I do not have time to go to the branch every-time they lock my card. On average I do a lot of online transactions, because I am in the software space, it was the second time in one week they blocked my card. Imagine having to visit the branch twice a week, as busy as I am.

Because I need the card, I have no option but to go to the branch, which I do. After they release my card, I ask the teller --- what is my P.O. Box, because I never supp**** any P.O. Box to Nedbank when I opened my business account, the answer shocked me, I nearly fell out of my chair. It turns out, when I opened my business account in 2017, Nedbank decided to import information from my personal Nedbank account that I closed in 2008. Now every time I am verifying my details, they are asking me to verify addresses from 2004, not the address I actually gave them in 2017 when I opened my account. What kind of madness is that? So what they are telling me is, when I closed my personal account in 2008, they did not delete my personal information. They kept it, and expect me to be able to verify with that information in 2023? does that make any sense?

If this keeps happening, I will honestly close my business account and use another bank.