Nedbank "open an account online" ****!

If we could give half a star, then that's what I'd give. I was attracted by a product they offered staying we can open an account online from the comfort of your own home because of Covid19 , I downloaded the app and followed the online process,the app took a pic of me and I had to show my ID to the delivery guy upon receiving the card delivery, I then received a call from Durban saying my account is ready and I have received my card but still need to deposit some money to activate it, I deposited 250 into the account number given to me on the app after chatting to an agent. This was 11 December 2020 and today the 8th of January 2021 I am being told I must go to the branch to activate my account, Olivia Mike from the feedback department was rude and unapologetic about it, it was disgusting. I have shared the same experience with my 247k followers on Twitter and I have reported the matter to the ombudsman to see how further I can take this, l have managed to open an account with Absa and they were great, pity that Nedbank doesn't value their potential client's and treats them like trash or Zombies with no brains, today I was told the additional reason to go to the branch is to collect my cards even though I received my cards last year via DSV, this is incompetency at it's highest. Done with Nedbank