Nedbank only cares about collecting money and not client service

I have a MFC account which I do admit is in arrears since 2020 when covid began and I went under debt review. I did resume payments however paying less than the agreed amount of 2600 or so i cannot recall. I did resume payments as soon as My salary was back to normal. I missed one payment this year in February 2024 after a divorce from a customary marriage and had to find a place of my own and pay a deposit so I did not pay one month. I was called by a lady from collections on 16th or 17th August and made a PTP of 3000 and that was settled. But since the arrangement i have been recieving calls which made me feel harrased as though Im not paying at all. Ive been handed over and have still been getting calls and one representative of Nedbanks legal dwlivered a letter of demand to my home and this made me feel stripped of any dignity I have to being client of Nedbank. Im not happy that even after I spoke to that one lady who apparently did not make notes of the PTP on the system i still got handed over and still being harrassed as though i am not making any payments. As an employee of a financial institution I understand that if a client honours a PTP there is no need for further contact or arrangements as an arrangement was made. Now I am at a point where I want to expose Nedbank as well as Auto Pedigree agents who helped me acquire the vehicle i am now driving, for the fact that when I initially app**** with Auto pedigree I knew i would not qualify. However the vehicle sales person manipulated their systems to MAKE ME qualify. So now that I am crying out for help in saying that I am a single mother of 2 paying rent, and doing everything on my own, ive come forward and stated this to that very same lady that my affordability is not the same anymore as i have many obligations now so I promised to pay what I can but i am still getting threat emails, whatsapp and sms's on the basis of my arrears and not that of non payment. I want Nedbank to go back to when the vehicle was approved where I even got a supposed R10 000 deal assistance that is not transparent because dealership made it seem like money in my pocket but upon enquiry Terrance the sales person said the money was paid over to nedbank MFC account to reduce balance. I feel defeated because I have been paying the 2000 which is what I can afford but Nedbank demands I pay an amount I cannot afford. I want someone who is competent to contact me so we can sort this out going forward because Im at my whits en with this matter. I dont want my car taken but if thats what they want then they must come forward and say that instead of harrassing me even after ive made arrangement. All telephone calls are recorded so go and listen to the arrangement made and get back to me otherwise I will get in touch with the ombudsman for reckless lending because I feel like i have the short end of the stick yet i am still paying as a client.