NEDBANK ONLY CARES ABOUT CLIENTS WHEN TIMES ARE GOOD!

NO Empathy. Not even to a 20 year old loyal client!

I have been a NEDBANK client for over 20 years. I have had 3 vehicles financed through them. I have my home loan, overdraft, credit card and personal loan with them. I have not been in arrears or missed a payment ever. I am a platimum account holder with a personal banker. Last year May 2017 I lost my employment. I continued paying all my accounts with no default until Oct 2017. I however contacted NEDBANK and my personal banker in July to advise I'm not working and will at some point run out of cash and need to make arrangements on my bond. They refused to help and said I can only make arrangment if I am in arrears. Which of course I wanted to avoid. After a month of zero assistance I still kept paying and in Oct 2017 I escalated this to a Snr Executive who eventually got Shank Loock to call me. She at first pretended to be very nice and said she will make and arrangement on my bond and overdraft I should pay what I can for 3 months. But I was send an AOD with a Consent to Judgement clause. I refused to sign this and forced them to remove it. I then paid R2500 pm for 3 months which was what I could afford. I then got a note to say I must pay my full instalment plus arrears. I AM STILL NOT WORKING. I contacted Shani in an attempt to extend my arrangement but it was an on going email war with her where I kept being intimidated and treated with legal action. Everytime I escalated it higher she got more forcefull and abrubt with me. Telling to sell my house or she will take legal action. She then asked if she can call me which I agreed to. On that day with such a personal matter she had a few people on the call with her as a conference call which was so insensitive. I could her them all in the background. Her words was "no matter who you escalate this to it will always come back to me". Like she's "God" .

The call concluded where certain agreements where made she sent me and email in total contradiction to our call and now expect me to pay R11k immediately plus R17k in 1 week plus sell my car and put my house up for sale the next week. Please can someone help. Other banks offers clients 6 months grace! Especially so called VIP Platinum clients. I never ran away I went to then and was turned away. I want to pay but just cannot afford it right now. I have a family with 3 kids. A daughter in varsity, son in high school and 10 month old baby. I still have to support them.