Nedbank Online poor service

Good Day

I app**** for a credit card using Nedbank's online service on the 21st of November, up to today I haven't received no feedback regarding a consultant who was supposed to have called me after receiving an sms stating that they received my application. I made several follow ups during the past week and yesterday and they gave me the same answer everyday that someone will get back to me but never get back. There's an urgent usage that I need to do with the card that I'm applying for and they delaying a very loyal customer.

Please assist and take action

Kind Regards