Nedbank online data purchase nightmare

I have never experienced more unprofessionalism in all my life. I bought 2gb of data on the 24th of august. No data loaded. I called in and was told it was an IT issue and it will be resolved within 4 days. I wait a whole week later to call back for feedback as no data was loaded or no cash refund done. I called on wednesday and was told matter will be escalated and i will get feedback within the course of the day. Still nothing. I called back now and was given again the run around. I asked to speak to the manager that my query was escalated to but was transfered and was put on hold. I then ended the call as this was again costing me airtime. I have sent an email now to clientfeedback @nedbank.co za. Requesting my money be refunded immediately Lets see how long that takes.