Nedbank Online Banking App a ****.

I have been trying to get my full statements on the Nedbank Internet App. Each of the time I do that - I only received a portion of the month - e.g. only 22-27 October 2021 instead of the whole month. I called nedbank - at my cost to get this resolved they tell me they do not know what the issue is on their side. Yet they are prepared to send me the same statements - BUT I have to pay R35 for each of the said statements. Clearly they are trying to make this issue a money making scheme. They should in principle give me these statements for free as the issue lies with them. I have lost a deal due to delays emanating from them.