Nedbank OMW

Good Day Am i the only person is South Africa that is receiving this extremely bad service from Nedbank, my account was **********ly used and they said the not responsible for the incident now i need to make use of the banks internal client services before i can approach the ombudsmen Its been 12 days still waiting for a response from them look at my mail attached below.

to me Feb 20, 2020, 11:46 AM (12 days ago)

Good Day Thank you for your email. Please note that this is an automated response and we will respond to your email within 24 hours. For urgent assistance, contact us at telephone number ***. For general enquiries or service requests, please contact ***. ****** Cards:*** Our office hours are as follows, Monday to Friday : 08h00 to 17h00 Saturday: 08h00 to 12h00