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MJ
Marion J

1 reviews | Active since Jul 2011

27 Aug 2018, 11:01

Nedbank offers NO SERVICE

Nedbank offers NO customer service. My father is infirmed and has tried to request his bank statements are posted to him. He has been told by customer service that he must go into the branch. I can not action anything as I don't have signing rights. I asked must I call an ambulance and get them to take him there on a stretcher. I was then told someone form the bank will call him in 24 hours. This was supposed to be the 21 August. To date no action has been taken. I called Nedbank complaints and was cut off 3 times then was told this is an issue and cant easily be resolved. SERIOUSLY Nedbank cant pick up the phone, call my father, obtain all the detail required and post the statements. I am disgusted that this is the type of treatment a person gets who has banked with Nedbank for over 30 years.

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Replies (2)
Nedbank
Nedbank's reply27 Aug 2018, 12:12
Official

Dear Marion

We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.

Kind regards

Client Service Support

MJ
Marion J's update05 Sept 2018, 08:54
Reviewer Update
I am speechless. The resolution manager Brinleigh McBride not only sent the information requested to the incorrect email address but when this was resolved sent the same statement 7 times and did not bother to check that the correct information had been sent. I responded to Brinleigh's email and received no response. I then called the Nedbank complaints line and was told they would resolve this issue on Monday. Today is Wednesday and I'm still waiting. I am shocked that even when Nedbank promises resolution via the complaints center and hello peter, nothing is done. I honestly believe that Nedbank does NOT value their customers or their reputation if such a simple request can not be addressed.