Nedbank offers Migoal premium account for Overdraft facility then declines when you opened account

IM EXTREMELY DISAPPOINTED IN NEDBANKS Premium service and general service and customer feedback and assistance! I have app**** for a Premium My goals account when i was promised an Overdraft. After several attemps via Nedabnk branch and telephone discussion with "Kelvin" part of the Premium accounting team and "Teamleader " Johan Pedro" who also discussed with his manager and promised me an alternative option of a R20 000 credit card limit on the 14th December 2023 15h20 that will be loaded on the 18th December 2023 and NO feedback fr them as promised!! Every time I use customer services then Nedbank goes onto my profile and does debicheck to approve my request then it influences my credit score negatively and then nothing happens. !!? I will be taking further action on this matter if not resolved as promised for one I will go to Hellopeter and report Nedbank to Experian and also report to the media as bad service and customer care! I will close all my accounts with Nedbank and take my business elsewhere! My Homeloan account will also be taken to another bank! Ive never had such bad service from such a popular known bank!! My credit score is *****ed I can't even get airtime advance from my Vodacom due to my credit score!