Nedbank offers horrific service from home-loan/management department.

The service I am receiving from Nedbank is horrific, I have a bond account that has been opened for 5 years, every month I pay banking fees on it. Yet, Nedbank decided to determine this account is "inactive", I have now been trying for 2 weeks to get this changed to "active" and no one in a managing position is able to complete this simple task. Nedbank is this so-called professional business but cannot assist a client with a simple request as mine. The banker I am with has been incredible and truly been helping, it is the management above her that is not doing anything. I have all the correspondence to proof what I stated. All I need is for Nedbank to "activate" my OWN account, that is on my OWN name, that I have been paying for the past 5 years.