Nedbank NRB subscription Fee

Hi,

I have recently been charged R225 for an "NRB subscription fee" on the 01/02/2021, I called in and requested for this to be cancelled. The consultant advised me it would and she told me I most likely signed up for something whilst using my internet banking.

Now on the 01/03/2021 I am charged R225 again and a further R75 for an "NRB accting addtional fee". I called the call centre and the consultant (Pebello Seeupane) had no knowledge of this subscription and advised me that all the team leaders in her department were currently in a meeting and could not come to the call to speak to me.

I require assistance with cancelling this and getting a refund on these amounts urgently.

I await a solution as I also await a call back from the manager Lorraine Moloisane before 5pm.

I would also like to know why the previous consultant that I spoke to last month did not leave notes on the system regarding our call or do anything after promising me that they would have this cancelled.