1 reviews | Active since Jun 2016
NEDBANK NRB Acting Subscription Fee robbing
<p>I am a Nedbank Business Account client, Recently I noticed that my Nedbank business account has been deducted, with the same amount of R156 every month, since the beginning of 2016, By the reason of NRB Acting Subscription Fee.</p> <p>On the 29th Jun, 2016 I made a time to go to the Nedbank Eastgate branch to find out how, why, and who. Firstly, the teller there has no clue whether if the amount charged by Nedbank or not, so she phoned Call Center, The Answer is funny and ridiculous, the other side of the call centre told me, I was the one who actived the service, and I asked by how, and when, there is no proof, and no one can even explain what the service for!R156 per month, and later I was told the money is for Internet Banking Service! Such a very expensive service! I told the teller I would like to cancle this subscription immediately, the answer is No! I have to unsubscrib it by myself on line banking, they have no right to unsubscrbe it for me.</p> <p>Totally waste of my time, I‘ve also been informed even I close my banking account with them, the Subscription Fee will be deducted every month forever!!!!!!!!!!!!!!</p> <p> </p> <p>Can!!!!!!!!!!YOU!!!!!!!!!!!!Believe!!!!!!!!!!!!!!!THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>
Dear Andrew,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Andrew,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thanks to the Executive Service Support from NEDBANK, the probem solved, the explaination is far much better than the branch teller, hope the tellers can be trained better too.
Thanks to the Executive Service Support from NEDBANK, the probem solved, the explaination is far much better than the branch teller, hope the tellers can be trained better too.
