Nedbank not willing to resolve FICA issue

<p>I have been requested to FICA my trust account in September 2015. After submitting all requested documents, I received a message from the relationship manager that the account was verified.</p> <p>On 26 May 2016 I was harrased by the Nedbank FICA contact centre that called me a number of times and hanging up the phone when I answered. I escalated the matter Compliants Centre on 31 May with reference number is CCM ********** . </p> <p>After many frustrating conversations I was requested to re-submit certain documents, but to date the account is not verified. During the conversations I discovered that the cause of the problem is that there is conflicting data in the system used by the branches and by the FICA departments. On the branch system, everything looks OK and the branch takes no actions. On the FICA system it says that there is are outstanding documents, and they expect the branch to take action.</p> <p>This has been brought to the attention of the complaint centre, but they deny that there is a problem and are not willing to investigate the problem.</p> <p>I have called the FICA contact centre, but they are not willing to take any actions to the resolve the problem. </p> <p>The matter has also been escalated to the office of the CEO on 12 July, but they have also not rep**** yet. In the meantime the account is at risk of being frozen.</p>