Nedbank not willing to ackowledge a client

<p>I was offered a business opportunity contingent on being able to present a letter from my bank stating that I am a client in good standing. I requested this from Nedbank on 9 March, then followed up. Days later the call center passed this request on to the branch where my account is, and they did not respond. I went to the nearest Nedbank branch, Hatfield, on 23 March, and they informed me that they cannot do such a letter. Today I went to FNB, who showed me the standard letter they would issue me should I open an account with them, giving the date I opened an account etc. I called the Nedbank branch where my account is registered and asked to talk to the manager. They don't have a manager but promised to have the regional manager call me back. No call, no mail, nothing. I believe I am entitled to a statement from Nedbank that I had an account with them for more than fifteen years, had two mortgages that I paid off, that I never issued a dud cheque. Now how to get that? Do I ask the Bank Ombudsman?</p>