Nedbank not user friendly at all

I have given it my all but Nedbank just keeps on disappoint.

It all started three months ago when I went to the Nigel branch. My card was blocked and they advised that I need to get a new card. The branch didn't have replacement cards so I had to order online I ordered online 4 phone calls later three months later I eventually got my card today at the Glen Branch Only to find out it doesn't have a genetic pin I tried to create one on the app but it didn't want to accept I was in the branch since this morning and still it was not resolved I left without a active working card again I have never struggled this much with such a simple request I can not wait to close this account