Nedbank not updating records on time

I am disappointed with Nedbank for the following reasons: 1. Credit card division not updating my record with ITC when I make payment. Feb, March and April is not even updated. 2. Personal loan department debiting my account on the 22nd or 24th instead of the 25th of each month as agreed on the contract. I need all my payment record for credit card to be updated. I also need Nedbank to debit my account as per our signed agreement.