Nedbank not updating client's credit profile!!

<p>PLEASE CONFIRM, NEDBANK, WHY NEDBANK DOES NOT UPDATE THEIR CLIENTS CREDIT PROFILE? I have religiously been paying my card and upon an application I discovered that my profile is not being updated with the regular payments that I have been making. Whilst I was happy to come to an arrangement with yourselves, Nedbank has not reciprocated. Then I received communication from your NRR department stating that I have come to an arrangement from 29 Dec 2016 (which is factually false/untrue), when I questioned this I was told it is your standard protocol by Karen Moonisami. Why would Nedbank want to falsely represent an arrangement that has been made with the client and that client has been honoring the arrangement ever since? This leaves me baffled and confused! This stance does not help anybody including Nedbank. And I may be mistaken was one's creditors not liable to update their client's profile to represent the true position of the situation? I would appreciate this been resolved timeously please.</p>