NEDBANK NOT REVERSING UNAUTHORIZED DEBIT ORDERS!!!

Item: Nedbank
Rating: 1
Author: Lwazi N

I called Nedbank on Friday morning regarding 2 unauthorized debit orders on my account and I was told to do it on the Nedbank Money App, I could not do that cause the 2 unauthorized debit orders did not show under debit orders on the app. I sent a request for the reversal on the Nedbank website, received a reference number (FI ********** ) and was told I would receive a call from Nedbank which has not happened. I sent requests on the Nedbank website and the Nedbank Money App for Nedbank to contact me, which has also not happened. I’ve tried to get assistance from their Twitter account, and still nothing. Is the only way to get assistance from Nedbank through their branches?

Helpful (0)

Replies (2)

Nedbank's replyOfficial

27 Aug 2018, 10:39

Dear Lwazi

We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.

Kind regards

Client Service Support

Nedbank's reply27 Aug 2018, 10:39

Official

Dear Lwazi

We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.

Kind regards

Client Service Support

Lwazi N's updateReviewer Update

27 Aug 2018, 10:54

So Nedbank charges R5 for each unauthorized debit order reversal, do all banks do this cause I think I need to change banks.

Lwazi N's update27 Aug 2018, 10:54

Reviewer Update

So Nedbank charges R5 for each unauthorized debit order reversal, do all banks do this cause I think I need to change banks.