Nedbank not performing again

Insured with Nedbank. Bad fire in kitchen. Firstly said they would only replace half the kitchen and if it did not match would then replace the rest. Their policy is like for like and I did not think a new white door would much an older white door. I couldn't take that chance .Cost me R9250 to replace all the cupboard doors . Kitchen door. Impregnated with the smell of smoke. Would not replace. Cost me R2946. Blinds in dining room and bedroom smoke damaged. I have invoice as they were new. Now like for like does not apply ? "We are still reviewing the quote using our insurance industry rates . " I want the same blinds. They were expensive, not off the shelf but specially made. Bright took 3 weeks to reply to me about the blinds. Called Tebogo who seems to be "above" Bright. Gave him an hour to return my call but he has not. I am going to the insurance ombudsman. The house was over insured. Not underinsured. They still have not come back to me about the kitchen blinds. Hopefully the renovators will soon be finished and I need to get the blinds sorted. I am so pleased my insurance is not with Nedbank. People. Get yourselves a decent broker who will fight for you. Do NOT use Nedbank as your insurers. They are definitely not on your side !!!!