Nedbank not paying out Trust Fund funds

A family Trust fund was established around 1985 with another administrator and eventually taken over by Nedbank.

We, as a family, have been struggling for almost a year to have the trust pay out, with absolutely no luck or assistance from Nedbank.

The lack of correspondence from Nedbank is absolutely ridiculous!!

Below, a simplified timeline of our correspondence with Nedbank.

1) 26/09/2019: Beneficiaries personally delivered all completed and signed documents to Nedbank office (Brenda Anne Maphuta) 2) 23/10/2019: Email to Brenda Anne Maphuta requesting feedback - none received 3) 29/10/2019: Email to Brenda Anne Maphuta requesting feedback - none received. 4) 04/11/2019: Email to Brenda Anne Maphuta requesting feedback - none received 5) 09/11/2019: Feedback from Leeanne Ireland that matter is receiving highest priority attention. Reference number: ***2 6) 27/02/2020: Email to Adri J 7) 17/04/2020: Feedback from Adri J that they cannot access the documents delivered personally to Nedbank on 26/09/2019 (point 2 above) and asking whether we can once again complete the documents and submit.

This is the most ridiculous and sad situation. There are 5 beneficiaries, scattered across the country, in desperate need of the funds in this Trust Fund.

We have done everything requested by Nedbank, even going as far as personally delivering the documents to their offices, as they seem incapable of receiving, let alone responding to, emails.