Nedbank not paying out Insurance Claim

I had registered a claim with Nedbank Home Insurance in September /October 2014 for resultant damages following a burst pipe. A service provider was appointed who told me that they would come and do repairs on 12 January 2015. When I called Nedbank almost 3 weeks ago to inform them that the supplier never came and indicated that he was unable to match the products and that Nedbank would contact me. I was told that they could process the claim and I could do the repairs, myself. Now, every time I call, I'm told they have a systems problem and they are trying to find out what IT has not made the payment and every time I'm told that I must wait three working days.<br> I am fed-up and desperate! I don't feel that this claim has been received the attention it requires! Can someone help with this please?<br>