Nedbank Not honoring their promises

As a longtime Nedbank client, I never needed to go to the Branch many times but the times i have gone in, I have been offered Pathetic service.

Recently, My 4 cards chips all stopped working. 2 are mine and 2 are my wifes linked to my account. I went in and was told the chips are faulty and 4 new cards were ordered. Note, Teller tested them and she confirmed they dont work.

The lady told me i will be charged R140 per new card but as soon as it reflects on my statement i can go into the branch and Request a Refund as the faulty cards were not my fault

Saturday I went in and spoke to a teller, i did not get her name but she had blonde Short hair. She advised she will go to manager and Request a refund. she cam back advising manager is busy but as soon as he is done, she will go get it reversed and will call me as soon as its done.

Me being mesmerized by her beauty, lol, I accepted this response and left the branch.

Regrettably, i never received a call back and i never received my refund. :(

This happened once before at the branch in Bellville where the guy said he will sort me out when his system is back online. He never done it. so i lost R140

This time im not letting it go, R560 is allot of money and im not going to lose out.

Im not wasting anymore of my time standing in the lines at the branch. I expect someone to call me and to reverse those 4 transactions of R140 on the 14 November 2020.