NEDBANK NOT GIVING ANY SUPPORT AS PER REQUEST OVER A YEAR AGO!

I have been waiting over ONE year for someone from Nedbanks IT support to contact me with regard to a problem i am having with the NEDBANK site and ive been asking and asking and no one seems to care about helping me.. CAN SOMEONE FROM NEDBANKS IT SUPPORT FOR THE WEBSITE ABLE TO HELP ME !!!!!!!!! DO I NEED TO SEEK LEGAL COUNCIL ?