Nedbank not easy to reach a human at your branch - Cumbersom call centres.

A vertical drop. - Customer care has become so so bad. I have been with Nedbank for more than 30 years!!! They have always been good. The branch was contactable. Now it's an obstacle course...A call center... that often can't get through... The line drops... OMG, I hate ever having to phone Nedbank. So bad. You could rather phone home affairs or Telkom! That level ... I actually dread phoning Nedbank for anything now!!! Rather drive-in ...look for parking. schlepp the morning away. Spare yourself a migraine..... What a disgrace. Upsetting, so belittling. Please Nedbank - BRING BACK THE HUMAN'NESS - A DIRECT LINE !! - That we can Pick up the phone and talk to the person we know!!! Make it easy for "HELLO" ......rather than roasting us HELL!!! Simple - Reach out ..and ....touch!!! We are all SO SO SO tired of cheezy patronizing over caring call center voices where nothing happens. And everything is a schlepp, drawn out..and often concludes in a dead end.

I am now researching other banks! It's an absolute imperative that with banking you can reach out and talk to your branch at one number. It's obvious. Your bank should be Human. What a decline in customer service - what a bad move Nedbank.