Nedbank not decreasing interest rates in Covid-19 pandemic.

I asked nedbank why my personal loan interest rate remained the same when the prime interest rate has decreased substantially. I was told that it stays fixed. I then asked if there was not a maximum rate based on the prime rate. The agent could not answer me and said she would get back to me. I am certain that nedbank had decreased the interest rate they are paying depositors. This means that nedbank is benefiting tremendously on all the customers who have loans with them. Making money from the Covid-19 pandemic and sticking it to their customers. Real nice of you nedbank.