Nedbank not convenient replacing damaged R100 note

I drew R3 000 from a Nedbank ATM in Plettenberg Bay on 26 November 2015, prior to my wedding and honeymoon.<br> <br> On checking the money, I noticed one of the 30 R100 notes delivered was ripped (approximately three quarters of it was delivered only). I was unable to get to a branch until returning from my honeymoon. I went to the Sandton City Nedbank branch on 28 December 2015, to exchange it for a whole note that will be accepted as legal tender.<br> <br> Jasmine Peterson, Team Leader/Standing Branch Manager, indicated I needed to obtain an affidavit for her to give me a new note - because the ATM slip was not sufficiently clearly printed, although it did clearly have Nedbank's name printed on it.<br> <br> It is unacceptable that Nedbank cannot take an equivalent written or verbal statement at the branch for its records, to correct an error that was caused by a Nedbank ATM and has already caused me the inconvenience of having to enter a bank branch to attempt to rectify it - both the torn note and the poorly printed slip.<br> <br> I also did not receive an apology for the fact that a Nedbank ATM service had not delivered on its service requirement that it charged me for, namely provide legal tender.