Nedbank not concerned with *****, disability claim or correct communication

I have a current account and loan with Nedbank and having an issue with both this past month.

1. Trying to submit a disability claim is so painful with Nedbank insurance on my loan, telephonically and via email. Unprofessional people calling me and forwarding me around, not concerned at all. P*** Policy reference.

2. Trying to get a debit reversed for a ********** transaction that happens 16 July is equally painful. It’s so much more strenuous than other banks I’ve dealt with; FNB is a terrible bank but at least they give you better functionality where disputing a transaction is concerned. Nedbank did nothing but make me fill out Dispute forms and only responded when the merchant pulled back the debit, and by 10 August the merchant banked the transaction so now I have to start the dispute process again.

3. Card cancellation and ordering new card. Apparently the app doesn’t actually give you any confirmation if the card is actually cancelled and re ordered, neither does Nedbank via any email or sms, I had to keep querying until I found out the card is at the branch waiting for me to collect.