Nedbank not closing deceased estate bank accounts - Almost 9 months since our request

Good Day

We refer to our various emails and telephonic enquiries made. As follows:

1. Our initial letter dated 29 November 2021 to furnish us with the certificate of balance and a request to close the bank accounts in the name of the deceased. 2. We followed up on 04 January 2022 requesting feedback. 3. 2nd follow up 18 May 2022 requesting feedback. 4. 3rd follow up 10 June 2022 request feedback. 5. 4th follow up dated 23 June 2022 request feedback

To date we still have not received the information or confirmation that the bank accounts in the name of the deceased were closed. We attempted calling your Estates Department, and was told there is a 10 week delay due to the verification process with the Master’s Office and that all the accounts in the name of the deceased were still open.

Please note that our initial request was in November 2021 and we hereby request that we receive urgent feedback .