jvdw
jean-pierre van der westhuizen

1 reviews | Active since Jan 2013

11 Dec 2015, 10:14

NEDBANK NOT CARING FOR CLIENTS

I just received an SMS from my bank, stating that I need to make sure my bank account contains enough money as Nedbank would like to debit my account.<br> <br> Now I do not understand who gives nedbank the permission to debit my account any earlier than the date agreed when I signed the loan contract with them. We are normal people doing normal work and my salary only gets paid on the normal salary date in December. Therefore I do not understand why NEDBANK would like to debit my account 2 weeks to early as would NOT HAVE PAID YET!!! <br> <br> In the meantime I am the one that has to face the costs of debit orders being returned and also that fact that it is negatively effecting my credit score. It is already so hard to maintain a good record and now we have to fight about a company that cannot think for itself. NOWHERE DID I GIVE MY CONSENT ON THIS. I am also a client that never missed a payment and which paid every month on time so WHY WOULD NEDBANK LIKE TO MAKE MY NAME AND CREDIT SCORE BAD??????<br> <br> I am very disgusted in this bank and i will be handing this over to a ombudsman as this is the highest grade of people being ***********.<br> <br>

0
Replies (1)
Nedbank
Nedbank's reply11 Dec 2015, 10:43
Official
Hello hawks5403,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team