Nedbank not bothering with to contact clients if loans was declined!

Nedbank is VERY FAST to phone when they have a pre-approved loan offer. Once the loan is rejected and/or declined they dont even have the decency to contact you to advise of same. I was pre-approved, received an email etc. Consultant phoned me and advised that I qualified and was approved subject to… I had to accept the Debicheck (which I never received), I checked my banking app, every hour for 7 days. I emailed the consultant requesting info on whats happening, no answer. 3 weeks later, I receive an email from Nedbank that the loan application was cancelled because of the Debicheck not accepted, which is NONSENSE, as I never even received a notification!!!!!! The consultant was CC’d by Nedbank. Then I send the consultant an email attaching email received, he advised me to try again on the 20th. I then went onto my Nedbank APP to do the application and it was declined for OTHER reasons!!!!! So my complaint is… when you are good for a loan, you are being contacted constantly, but if you are NOT GOOD for a loan, they dont bother even notifying a person!!!!