NEDBANK NOT ACTING IMMEDIATELY TO STOP ***** AND IDENTITY THEFT

I haven't banked with Nedbank since 2015. I received an sms on Friday 6 June from Nedbank telling me a new number is added to my profile. I immediately called their call center and was told by an agent that there is no activity under my profile and it must have been a glitch. Today I received another sms, this time saying that my application had been approved for a credit card with a limit of R80,000. I did not apply for this and its a ********** application. I called immediately after receiving that sms and was bounced around until I got to credit card ***** department. Amazingly they couldn't assist and referred me to another department. This False Card Applications Department doesn't have a phone number so the agent sent an email on my behalf. The agent said his "hands are tied" and there is nothing more he can do for me...i must just wait for someone to see that email and contact me. In the mean time a ******** is probably going to get away with *****ing R80,000 using my name and messing up my life in the process.