Nedbank Northmead Square Managers Do Not Return Their Clients' Calls

<p>I am a Nedbank Client and I expect Service from Nedbank!</p> <p> </p> <p>I have an unresolved issue regarding my debit card that Nedbank blocked and now I need to go into Nedbank to sort this out.</p> <p> </p> <p>I am currently ill and undergoing chemotherapy and I do not have the strength and good health to go into Nedbank to sort this out myself.</p> <p> </p> <p>On Friday 14 July 2017 my Mother contact Nedbank Northmead Square. Firstly, everytime one calls into the branch, you hold on for no less than 5 minutes before the Receptionist answers.</p> <p> </p> <p>My Mother spoke with the Assistant Manager to explain my issue and then she needs to come in the branch to sort out my new card. The Assistant Manager said that she would email Mother documents for myself to sign giving permission to collect my new card. </p> <p> </p> <p>It is now Monday 17 July and still no email has been sent. We have been trying to contact this Assistant Manager the whole day but she does not return calls! One of the phone calls the Receptionist just said that the Assistant Manager told her to tell my Mother that the email was sent on Friday.</p> <p> </p> <p>Now LOGIC surely tells one that evidently we have not received the email from the Assistant Manager that we keep calling Nedbank to inform them of this.</p> <p> </p> <p>LOGIC also tells one to follow up! AND SEND THE EMAIL AGAIN, CALL THE CUSTOMER TO FOLLOW UP TO ASK IF WE HAVE RECEIVED THE EMAIL!</p> <p> </p> <p>But to just say that the email was sent on Friday and nobody at Nedbank has a brain to follow up and sort this out, floors me!</p> <p> </p> <p>I then eventually got hold of the Assistant Manager this afternoon and again she just tells me that the email was sent and when asked why she has not returned any of my Mother's phone calls today, she said that she never got any messages to return a call.</p> <p> </p> <p>Now who is lying, the Assistant Manager or the Receptionist?</p> <p> </p> <p>NOW PLEASE, SOMEBODY SORT THIS OUT!</p>