Nedbank Northmead really no help at all

Our employee, John, has had an account at Nedbank Northmead Square for many years and has operated the account with no issues.

On the 14th December 2023 he went to the ATM to draw money and was advised his account was blocked. He went into the bank and the Teller advised him that his ‘I.D. is blocked and gave him a form stating Code 1001 I.D. Blocked’.

My Husband lodged a complaint on his behalf and was advised an investigation was underway. On 2 January and email was received from Cheslin Constance to state that the account was unblocked.

My husband and John went to Nedbank Northmead to withdraw fund but the account was still blocked. The branch manageress was approached for assistance and her reaction was decidedly hostile and unhelpful. They were dismissively told to wait while the person who could help was having lunch. After an hour and half of being told to wait this issue is still unresolved – Johns account is still blocked – he can't pay school fees or buy school clothes ! How is this a way to treat customer!!