Nedbank nonsense

I am a Nedbank customer. I submitted an insurance claim about 2 months ago. 1stly they took time to respond to the claim and when they responded the response was rejected. We thought that was the end of the funny business but it then started. It's been 2 weeks that I have been waiting for my broken, rejected claim microwave. A full 2 months that we have been waiting for for our broken microwave so that we can try to fix it ourselves or sell it. When I call them their employees transfer the call to each other till I eventually lose connection.