Nedbank - Non-service Provider

I have been with Nedbank for many years and I am absolutely disgusted by the level of service I have received. I have tried getting a new bank card for 42 days after one of their ATM's were faulty and swallowed mine. I have spoken to countless people and the matter was apparently escalated and my card is with dispatch each time, with a promise to get back to me with an update. Not once has Nedbank phoned me back, I have had to phone every week, repeat myself to every person I spoke to just to get to the same result. The last person I spoke to has now placed me on hold in the hopes that I would hang up because I said I want to speak to a manager and apparently she couldn't transfer me. Needless to say, I will be switching banks. And I would like to warn anyone that is thinking of doing business with Nedbank. I have never in my life been so frustrated with a service provider (Think we should change that to non-service provider)