1 reviews | Active since Oct 2016

10 Nov 2017, 09:49

Nedbank non service delivery

It's 5 days after nedbank in springs mall has had an error on my cash deposit outside ...They only care and cover them self's ...The client will wait even if it's a emergency caused by nedbank hardware...and it's so ironic because their add inside the bank motivates us to use it ...ironic

0
Replies (3)
Nedbank
Nedbank's reply10 Nov 2017, 09:55
Official

Dear Mr Kleynhans

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update10 Nov 2017, 09:59
Reviewer Update
Yeah I'm sure you strive to leave the client stranded ...and now people at your head office ain't picking up the phone for the service provider at nedbank in springs mall...its been 25 minutes standing at the counter waiting for someone to pick up...so if this is striving for service I don want to know what will happen if you stop trying...
Nedbank
Nedbank's reply17 Nov 2017, 08:41
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team