NEDBANK NON-EXISTENT CUSTOMER SERVICE ! WORST BANK EVER

My husband has a Nedbank bond for a building loan for his new property. We have sent through every document under the sun, hired our own quantity surveyor for the process, submitted NUMEROUS applications for them to make a progress payment and they just do NOT respond. Their call centre cuts off our calls & we CANNOT get off work to go into the bank to follow up all the time when the staff have no idea what we are asking about anyway. I really do NOT understand why they granted the loan if they won’t pay it out. We have had several assessors from different banks assess the property who agree that payment should be made. We are now being penalised over R100 000 per month by the developer due to Nedbanks *********** service. My husband wanted to swap to Nedbank as a private wealth client but there is absolutely NO way they will manage anything else for him or his business! NEDBANK IS THE WORST BANK AND THEIR CUSTOMER SERVICE IS NON EXISTENT! AVOID THEM AT ALL COSTS! It is cheaper for us to apply for a new bond with a different bank and cancel the Nedbank bond than to deal with them! USELESS!!!