Nedbank Non Customer Service

My whole ordeal started with something as simple as getting a replacement card for my card that I lost. Yes I know that was not the mos brightest thing to do but we all make mistakes, OK so now its off to the bank to do the necessary. Nobody likes to go to the bank at the best of times due to the long ques and having to listen to the same repetitive music and adverts in the bank while you wait. Finally its my turn and i wait to get my card, and that was where it all went down hill, that was four weeks ago. Since then I have received 3 cards non of them are working. The last card I had to pick up I spent 2 hours at the bank. After 30 min I was greeted by a very friendly teller that knew my name and why I was there , when the card once again would not work she was about to call customer service to get to the root of the problem, but the lady that works in the center of the bank told her she must move on to the next customer and i must leave, the teller told her that I had a problem and that she wanted to help sort it out. she told her no, even tough there was only one other person waiting for cards and I had also waited in line just like everybody else. She told the teller I must phone customer service and walked off. I followed her. she sat down at her seat and spoke to other people, so I went up to her and asked her who and where was I supposed to phone. She pointed at the phones on the wall and told me to use those. Now I am already not feeling to imprest having to come there for a third time for a card that dose not work, now you must just be happy with whatever way they treat you. OK, Now its time to listen to the music and a robotic voice until you finally hear a human voice that can can give you an answer that makes sense. The first person puts the phone down in your ear and at that point I have to redial their customer service and repeat my whole story, and as a extra measure I get another ticket for the line so I can ask the teller for help . And what do they ask me?"What code appears on the screen when they try to code your car?"So I told her I don't know as I did not see that side of the screen. I lodge a complaint wit their complaints department and i get promised that i will receive a reply within 24 hours. 3 Days later and I am still waiting. So I send a email to the Complaints Department, phone the bank, and they inform me that not only is there no card waiting but that nothing else has been done and what would i like to be done regarding my complaint. Well I don't know about other people but if you have a problem you normally want it resolved or at least a reason for the problem and how long its going to take to fix the problem. After about 30 min I received a call from the Complaint Department that informs me that there is a nation wide problem with the chips in the cards and that it was not just mine. Now I would like to know why did they not tell me the first week why wait for the customer to get to get to get to the point where enough is enough and they become as rude and unhelpful as SOME of your staff. I am sure its for reasons like this that nobody wants to ever go to the bank because you know you are going to end up feeling very frustrated by the time you leave. The only reason I am giving them one star is because of the two teller ladies that are always friendly and ready to help.