NEDBANK NO SERVICE - PATHETIC BEYOND BELIEF

Good day, I have phoned Nedbank help line this morning at 8 o clock regarding an unauthorized transaction on my company's credit card. The lady at the call centre (Raisa was her name) said she will stop the card (I eventually froze the card on my app as I did not see her doing that? She also said somebody of the ***** division would contact me. Nobody did. I then asked on Nedbank messenger for somebody to contact me regarding the paperwork for the ******* transaction. Eventually I got a phone call, but they cut me off while transferring me. I again asked them to phone me. Nobody did. Wow Nedbank if I struggle to get their attention for only a phone call, how long am I going to struggle to get my money back