MB
Mirriam B

1 reviews | Active since Sept 2016

22 Sept 2016, 11:46

Nedbank NO SERVICE

<p>My name is mirriam baloyi. </p> <p>I report that they clone my card at the atm. I report it to FrancIna at Nedbank Alberton branch on the 8th March 2016.</p> <p>That day she tell me that they will give me my money back in 8 weeks. She give me no reference number. </p> <p>I have been to the bank 4 times now. </p> <p>On Monday my boss phone Francina to find out what is happening. It is nearly 7 months now I get no money I get no feedback.</p> <p>My boss take me today to the branch to see Francina at till no 19. Francina tell my boss to go she only talk to me. Then she complain long time asking me why I tell my boss. Why can I not tell my boss? I must tell her when I leave work to go to the bank.</p> <p>Francina show me on the computer there is no information? Why? </p> <p>Today I finally get a reference number after all this time. Ref no is ********** 2.</p> <p>It is over R 3000 that they take from my account. I am crying for my money.</p> <p>Please help me.</p>

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Replies (1)
Nedbank
Nedbank's reply22 Sept 2016, 12:27
Official

Dear Mirriam,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team