NEDBANK: No respect for clients

On 11 January 2023 a client made a payment for a legitimate transaction to my account. The next day the money reflected, but when I tried to transact, my account stated 'pending activation'. After 8 long, tedious calls (most of which I was cut-off while being shunted from pillar to post), I was eventually informed the following day that my client's bank had blocked my account as a result of '*****'. At no time had Nedbank, with whom I've had this account for ±30 years, contact me to enquire regarding the details of this '*****'. After weeks of fighting, mails to my banker, Ncebazakhe Somtyele, and an admission from Ms Caressa Appanna in their ***** department that the blocking was as a result of an error on Nedbank's side, they eventually 'opened' my account, but then all my cards where blocked. To date I have received 2 of my 3 cards, but I still cannot change the pin numbers, as they are not linked to my banking profile. I cannot link them. In addition they have charged me card replacement fees for cards that they blocked as a result of their incompetence. Neither my phone calls nor my emails to my banker are even being answered. NEDBANK: you are pathetic