Nedbank no longher what thye used to be

Terribly disappointed in a once vibrant bank. About three weeks ago I had my credit card either ****** or lost. I immediately cancelled my card via the supposed awesome Nedbank Money App and immediately ordered a new one. Two weeks down the line I schlep all the way to Fish Hoek Nedbank as they do not answer their phones...you hold on forever till it cuts out, to see the status as to where my card is. According to the person who assisted, my card was still in transit????? Really after two weeks.....What happened to two to three days as in the past. The person at the counter was extremely friendly and he took down my name and number and promised to call me back.....still waiting. Then a week later 30 November I go back only to be informed by a different person that my card was still in transit.....He too took my name and number, will wait and see. Then thinking that I can use my partners card in the mean time ( I sponsor the card so linked to my account) only to notice that his card expired on 11 /2019. What happened to the days when the bank would inform you via sms that your card was about to expire and should be renewed and where would you like it sent to. No nothing so now I am sitting without any credit card and I had transferred all my available cash at obv a transfer fee, as you cannot **** or hiccup without having to pay them a fee. So now I have to transfer my cash from my credit card to my debit card AT ANOTHER FEEEEEEEE. Nedbank you suck and I am definitely not going to promote you to anyone. Thank you for the frustration and somehow you will be making me pay another feeeee. for this as well