jK
jonah K
1 reviews | Active since Jun 2016
09 May 2019, 09:24
Nedbank No Help
On 7 May at 2:30 am R 146.72 was **********ly taken from my account by card usage. I have now called the card ***** number 7 times to report this and to stop it from going through. To no avail. You hold on for up to 20 minutes and then when you choose option 1 to leave a message it says mailbox full. I want that money paid back asap and you to fix the pathetic card ***** service.
Helpful (0)
Replies (8)0
Replies (8)
Nedbank's replyOfficial
09 May 2019, 09:44 Dear Jonah We value your feedback and note your concerns. Our Resolution Manager will be in contact with you. Kind regards Client Service Support
Nedbank's reply09 May 2019, 09:44
Official
Dear Jonah We value your feedback and note your concerns. Our Resolution Manager will be in contact with you. Kind regards Client Service Support
jK
jonah K's updateReviewer Update
18 Jun 2019, 11:55So up to date, I have received no call from the "*****" department, nor have I received my ****** money back. Also please note what Nedbank costs you, when you do an immediate eft in comparison to other banks.
jK
jonah K's update18 Jun 2019, 11:55
Reviewer Update
So up to date, I have received no call from the "*****" department, nor have I received my ****** money back. Also please note what Nedbank costs you, when you do an immediate eft in comparison to other banks.
jK
jonah K's updateReviewer Update
18 Jun 2019, 12:08Noted?
jK
jonah K's update18 Jun 2019, 12:08
Reviewer Update
Noted?
jK
jonah K's updateReviewer Update
02 Jul 2019, 11:36The matter was closed by whom? How did you close the matter if it was not resolved. I did contact your ***** department and they informed me that they would contact me if it was resolved. I have not been contacted yet... So how do you close the matter. You conveniently sweep it under the rug of "let's ignore this and say it is a closed matter, so the customer gan go away" I am not going away nedbank, I am here to stay. And I will stay untill the money you stole from me is paid back. THE MATTER IS NOT CLOSED.
jK
jonah K's update02 Jul 2019, 11:36
Reviewer Update
The matter was closed by whom? How did you close the matter if it was not resolved. I did contact your ***** department and they informed me that they would contact me if it was resolved. I have not been contacted yet... So how do you close the matter. You conveniently sweep it under the rug of "let's ignore this and say it is a closed matter, so the customer gan go away" I am not going away nedbank, I am here to stay. And I will stay untill the money you stole from me is paid back. THE MATTER IS NOT CLOSED.
jK
jonah K's updateReviewer Update
02 Jul 2019, 12:04Nedbanks reply...
02 Jul 2019, 11:58
Your comments have been noted and have been sent to the Resolution Manager.
Regards,
Client Service Support
02 Jul 2019, 11:58
Your comments have been noted and have been sent to the Resolution Manager.
Regards,
Client Service Support
jK
jonah K's update02 Jul 2019, 12:04
Reviewer Update
Nedbanks reply...
02 Jul 2019, 11:58
Your comments have been noted and have been sent to the Resolution Manager.
Regards,
Client Service Support
02 Jul 2019, 11:58
Your comments have been noted and have been sent to the Resolution Manager.
Regards,
Client Service Support
jK
jonah K's updateReviewer Update
02 Jul 2019, 12:10Exactly what happened last time, I get the above reply and then nothing. Here is the problem... I will not call your ***** department again as they do not call back with a solution to the matter. I do not want to speak to the resolution manager as she decided the matter was closed when it was not even resolved. I will keep on making an issue of this untill my money is paid back. And, this is not a threat, it is a promise.
jK
jonah K's update02 Jul 2019, 12:10
Reviewer Update
Exactly what happened last time, I get the above reply and then nothing. Here is the problem... I will not call your ***** department again as they do not call back with a solution to the matter. I do not want to speak to the resolution manager as she decided the matter was closed when it was not even resolved. I will keep on making an issue of this untill my money is paid back. And, this is not a threat, it is a promise.
jK
Omw.... So this morning, to once again advertise their incompetence Nedbank takes a R 135 from my account. This after I have complained about a ********** transaction where they sent me an sms to say money was taken from my account. After I was told to call the ***** department that does not answer their calls and when eventually I had to go to the branch to get them to call I get informed I will be called back. I was never called back from the ***** department. I then got a new card and was told I will not be charged for it as it was a ********** transaction.
Yet here we are. No surprises.... The R 135 has been taken off. Maybe Facebook is a better platform for complints.
jonah K's updateReviewer Update
04 Jul 2019, 13:24Omw.... So this morning, to once again advertise their incompetence Nedbank takes a R 135 from my account. This after I have complained about a ********** transaction where they sent me an sms to say money was taken from my account. After I was told to call the ***** department that does not answer their calls and when eventually I had to go to the branch to get them to call I get informed I will be called back. I was never called back from the ***** department. I then got a new card and was told I will not be charged for it as it was a ********** transaction.
Yet here we are. No surprises.... The R 135 has been taken off. Maybe Facebook is a better platform for complints.
jK
jonah K's update04 Jul 2019, 13:24
Reviewer Update
Omw.... So this morning, to once again advertise their incompetence Nedbank takes a R 135 from my account. This after I have complained about a ********** transaction where they sent me an sms to say money was taken from my account. After I was told to call the ***** department that does not answer their calls and when eventually I had to go to the branch to get them to call I get informed I will be called back. I was never called back from the ***** department. I then got a new card and was told I will not be charged for it as it was a ********** transaction.
Yet here we are. No surprises.... The R 135 has been taken off. Maybe Facebook is a better platform for complints.
jK
jonah K's updateReviewer Update
06 Aug 2019, 12:48So I was informed that the bank costs for the new card would be paid back to me..... I am still waiting.
jK
jonah K's update06 Aug 2019, 12:48
Reviewer Update
So I was informed that the bank costs for the new card would be paid back to me..... I am still waiting.